Warranty
Warranty for the website “mesinkafe.com”
Warranty Overview
Mesin Kafe dan Service understands that purchasing our products is a significant investment. Furthermore, Mesin Kafe dan Service is commited to standing behind the quality of the products and offers a comprehensive warranty to ensure your machine performs at its best throughout its lifespan and to guarantee complete customer satisfaction.
Period
This warranty is valid for a period of one (1) year from the date of purchase.
Coverage
Mesin Kafe dan Service covers defects in electronic components such as the control board, sensors, or displays. This warranty does not cover other types of defects or damages.
Exclusions
Mesin Kafe dan Service does not cover:
- 1. Damage resulting from abuse
- 2. Accidental damage caused by natural disasters.
- 3. Modifications or repairs performed by unauthorized personnel.
Claim
How to make a claim:
- 1. Contact us at +62-877-7001-6222 (after-sales contact).
- 2. Provide proof of purchase by submitting a copy of the receipt and a picture or video of the failure.
- 3. Repair or replacement will be carried out once the defect is confirmed by the after sales team.
Transfer
This warranty is valid only for the original purchaser and is not transferable to subsequent owners.
Shipping & Handling
Shipping & Handling for the website “mesinkafe.com”
Our Guarantee
Our goal is to offer the highest quality products. All products and shipping will be in Indonesian Rupiah (IDR). Mesin Kafe dan Service does not issue refunds. Our standard operating hours are from Monday – Friday (09:00 - 17.00 WIB). Your orders will take one (1) to three (3) business days to process. All shipments are EXW from the Mesin Kafe dan Service facilities.
All shipping charges are your responsibility, unless waived by Mesin Kafe dan Service. Shipping charges will be shown on your invoice and can be viewed prior to finalizing your order. Shipping charges shown during the checkout process is subject to verification. Shipping charges are subject to change without notice. Title to products purchased on mesinkafe.com, as well as the risk of loss for such products, will be passed to you once the carrier for shipment picks these items from the Mesin Kafe dan Service facility. We are not responsible for any shipping delays or problems once the product has been picked up by the carrier for shipment.
Note: All orders will be priced in Indonesian Rupiah (IDR) and include shipping services (only in Java and Bali) but exclude taxes, which will be added at checkout.
Self Pickup Services
Our Self Pickup Services allows you to order items on mesinkafe.com and pick them up for free at the Mesin Kafe dan Service facility.
To place an order using the Self Pickup service:
- Select the product and quantity.
- Select Self Pickup at the checkout page.
- Proceed to checkout and submit order.
- Your order(s) will take one (1) to three (3) business days to process.
- Wait until you receive a ready-for-pickup email before going to the Mesin Kafe dan Service facility.
- Present the ready-for-pickup email to our representative to get your order(s).
Note: Self Pickup orders will only be held for three (3) business days. If your order is not picked up within three (3) business days, Mesin Kafe dan Service will not be responsible for any loss and/or damages to your order. After five (5) business days, you will be charged for a IDR 200.000 restocking fee, unless it is a special-order item.
Shipping Methods
All price includes installation and shipping to Java and Bali. For locations beyond these areas, customers will be contacted by Mesin Kafe dan Service representative to provide shipping pricing details. Order will only be delivered once the full payment is completed. Estimated shipping time of three (3) days or depending on the customer’s location which will be scheduled accordingly.
Note: Customs delays can affect original delivery estimates. For further information, please contact the customs office of the destination country.
Terms and Conditions of Use
Terms and Conditions of Use for the website “mesinkafe.com”
1. TERMS By using this website, you are agreeing to accept these Terms and Conditions of Use, all applicable laws and regulations, and agree that you are responsible for compliance with any applicable local laws. If a user does not agree to these terms of use, that user must not use or access this site. 2. USE LICENSE- Permission is granted to temporarily download one copy of the materials (information or software) on PT Mesin Kafe dan Service's website for personal, non-commercial transitory viewing only. This is the grant of a license, not a transfer of title, and under this license you may not:
- modify or copy the materials;
- use the materials for any commercial purpose, or for any public display (commercial or non-commercial);
- attempt to decompile or reverse engineer any software contained on PT Mesin Kafe dan Service's website;
- remove any copyright or other proprietary notations from the materials; or
- transfer the materials to another person or "mirror" the materials on any other server.
- This license shall automatically terminate if you violate any of these restrictions and may be terminated by PT Mesin Kafe dan Service at any time. Upon terminating your viewing of these materials or upon the termination of this license, you must destroy any downloaded materials in your possession whether in electronic or printed format.
At PT Mesin Kafe dan Service, we are committed to safeguarding and preserving the privacy of our visitors. This Privacy Policy document has been provided for this purpose.
This Privacy Policy document explains what happens to any personal data that you provide to us, or that we collect from you whilst you visit our site and how cookies will be used on this website mesinkafe.com.
Collection of Information
As we maintain our website we may collect and process the following data about our visitors:
- Information about your use of our site including details of your pages viewed and the resources that you accessed. Such information includes traffic data, location data and other communication data
- Information provided voluntarily by you. For example, when you register to create an account or make a purchase including your name, address, telephone number, email address, and financial information;
- Information that you provide when you communicate with us by any means;
- When submitting your email address to our website mailing list.
- To provide information to you that you request from us relating to our products or services.
- To provide information to you relating to other products that may be of interest to you. Such additional information will only be provided where you have consented to receive such information.
- To inform you of any changes to our website, services or goods and products.
- In the event that we sell any or all of our business to the buyer.
- Where we are legally required by law to disclose your personal information.
- To further fraud protection and reduce the risk of fraud.