SHIPPING & HANDLING

OUR GUARANTEE

Our goal is to offer the highest quality products. All products and shipping will be in Indonesian Rupiah (Rp/IDR). PT. Mesin Kafe dan Service does not issue refunds. Our standard operating hours are from Monday – Friday (9:00 AM – 6:00 PM WIB). Your orders will take one (1) to three (3) business days to process. All shipments are EXW from the Mesin Kafe dan Service located in Jakarta.

All shipping charges are your responsibility, unless waived by Mesin Kafe dan Service. Shipping charges will be shown on your invoice and can be viewed prior to finalizing your order. Shipping charges shown during the checkout process is subject to verification. Shipping charges are subject to change without notice. Title to products purchased on cafenall.com, as well as the risk of loss for such products, will be passed to you once the carrier for shipment picks these items from the Mesin Kafe dan Service facility. We are not responsible for any shipping delays or problems once the product has been picked up by the carrier for shipment. 

Note: All sales include VAT/PPN.

SELF PICKUP SERVICES - JAKARTA

Our Self Pickup Services allows you to order items on mesinkafe.com and pick them up for free at the Mesin Kafe dan Service facility in Jakarta

To place an order using the Self Pickup service:

  1. Select the product and quantity.
  2. Select “Self Pickup” at the checkout page.
  3. Proceed to checkout and submit order.
  4. Your order(s) will take one (1) to three (3) business days to process. 
  5. Wait until you receive a ready-for-pickup email/text before going to the Mesin Kafe dan Service facility in Jakarta.
  6. Present the ready-for-pickup email/text to our representative to get your order(s).

Note: Self Pickup orders will only be held for three (3) business days. If your order is not picked up after three (3) business days, Mesin Kafe dan Service will not be responsible for any loss and/or damages to your order. 

INDONESIA SHIPPING METHODS

Delivery for around Indonesia will be through these options:
1. JNE – YES (1-2 days)
2. JNE – REG (1-7 days)
3. J&T – Ez (2-7 days)
3. Instant Delivery via online courier
4. Self Pickup – JAKARTA

Orders placed after 3:00PM WIB will be processed on the next day. Your orders will take one (1) to three (3) business days to process upon receiving your payment.
All shipments are EXW from the Mesin Kafe dan Service facility located in Jakarta.

INTERNATIONAL SHIPPING METHODS

International orders are shipped via DHL Air Economy.
DHL has stated an estimated transit time of 5-7 days.

When ordering from mesinkafe.com, you are responsible for assuring the product can be lawfully imported to the destination. Mesin Kafe dan Service will not be liable for any additional fees levied by the customs office of your shipping destination. Recipients of international shipments will be responsible to any subjected Import Fees such as, import taxes, fees, and customs duties, levied by the customs office of your shipping destination. 

Note: Customs delays can affect original delivery estimates. For further information, please contact the customs office of the destination country.